Terms of Service

1. Services overview

Mangwa Tours provides tour guide and shuttle services in South Africa, including:

• Guided safari tours and wildlife excursions
• Private and group tours throughout the Western Cape and Garden Route
• Airport transfers and shuttle services
• Custom tour planning and itinerary creation
• Hot air balloon trips and adventure activities
• Cultural and heritage tours

All services are subject to availability and may vary based on weather conditions, seasonal factors, and other circumstances beyond our control.

2. Website, accounts, and Google Sign-In

You may browse the public website without an account. Some features, including the guest portal and staff dashboard, require a Mangwa Tours account. Google Sign-In is optional. If you sign in with Google, you also agree to the access described in the Privacy Policy.

You are responsible for the activity on your account. Keep your sign-in details to yourself. We may suspend an account that is used to abuse the site, attempt unauthorised access, or interfere with other users.

If you join the launch list, we may email the address you gave to confirm the signup and to tell you when bookings open. You can unsubscribe using the link in those emails.

3. Booking and reservations

3.1 Making a booking

Bookings can be made through our website, email, or phone. A booking is only confirmed once you receive written confirmation from us and any required deposit has been paid.

3.2 Booking information

You are responsible for providing accurate information when making a booking, including: names of all participants, contact details, any medical conditions, dietary requirements, and special requests. Inaccurate information may affect your tour.

3.3 Deposit and payment

• A deposit of 30% is required to secure your booking (unless otherwise agreed)
• Full payment is due 14 days before the tour date
• Bookings made within 14 days of the tour require full payment at time of booking
• We accept payment via bank transfer, credit card, or other agreed methods
• All prices are quoted in South African Rand (ZAR) unless otherwise stated

4. Cancellation and refund policy

Read this cancellation policy before you book.

4.1 Cancellation by the client

If you cancel your booking, the following fees apply:

• More than 30 days before tour: Full refund minus 10% administration fee
• 15-30 days before tour: 50% refund
• 7-14 days before tour: 25% refund
• Less than 7 days before tour: No refund

4.2 Cancellation by Mangwa Tours

We may cancel or change tours due to insufficient bookings, safety concerns, severe weather, or other circumstances beyond our control. In those cases we will offer an alternative date, tour, or a full refund.

4.3 No-shows

Failure to arrive at the designated meeting point at the scheduled time will be treated as a cancellation, and no refund will be provided.

4.4 Changes to bookings

Changes to booking dates or tours are subject to availability and may incur additional fees. Contact us as soon as you need to make a change.

5. Tour conduct and responsibilities

5.1 Client responsibilities

As a participant in our tours, you agree to:

• Follow all instructions and guidance from your tour guide
• Respect wildlife and maintain safe distances from animals
• Treat other tour participants and staff with respect
• Not engage in any illegal activities during the tour
• Arrive at designated meeting points on time
• Disclose any relevant medical conditions that may affect your participation
• Have appropriate travel insurance for your trip

5.2 Fitness and health

Some tours may require a reasonable level of physical fitness. It is your responsibility to ensure you are fit to participate. Tell us about medical conditions, allergies, or mobility requirements before your tour.

5.3 Removal from a tour

We may remove any participant whose behavior endangers themselves, others, or the environment, or who fails to follow guide instructions. No refund will be provided in such circumstances.

6. Liability and insurance

6.1 Assumption of risk

You acknowledge that participating in safari tours, outdoor activities, and wildlife encounters involves inherent risks. You voluntarily assume all risks associated with your participation in our tours.

6.2 Limitation of liability

To the fullest extent permitted by law, Mangwa Tours shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to: personal injury, loss or damage to personal property, delays, or missed connections not directly caused by our negligence.

6.3 Travel insurance

We strongly recommend that all clients obtain comprehensive travel insurance that covers trip cancellation, medical expenses, emergency evacuation, and personal belongings. Mangwa Tours is not responsible for any costs arising from inadequate insurance coverage.

6.4 Third-party services

When we arrange third-party services (accommodation, activities, transport), we act only as an agent. We are not liable for any acts, omissions, or negligence of third-party service providers.

7. Photography and media

During tours, photos and videos may be taken by our guides or staff. By participating in our tours, you grant Mangwa Tours permission to use any images or footage that may include your likeness for promotional purposes on our website, social media, and marketing materials.

If you do not wish to be photographed, tell your guide at the start of the tour. We will make reasonable efforts to accommodate that request.

8. Shuttle services

8.1 Airport transfers

For airport pickups, please provide accurate flight details. We monitor flight arrivals but recommend contacting us if your flight is significantly delayed. Waiting time beyond 60 minutes after flight landing may incur additional charges.

8.2 Luggage

Standard luggage allowances apply to shuttle services. Please inform us in advance if you have oversized luggage, sports equipment, or excessive baggage that may require a larger vehicle.

8.3 Timing

We aim to be on time for pickups. Traffic and other events outside our control can cause delays. We are not liable for missed flights or appointments due to circumstances beyond our control.

9. Intellectual property

All content on our website, including text, images, logos, graphics, and design elements, is the property of Mangwa Tours and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

10. Force majeure

Mangwa Tours shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather, pandemics, civil unrest, government actions, strikes, or acts of terrorism. In such events, we will work with you to reschedule or provide appropriate alternatives.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of South Africa.

Contact us first if you have a concern. Most issues can be resolved that way.

12. Changes to these terms

We may change these Terms. Changes will be posted on this page with an updated date. Continued use of the Services after a change means you accept the new Terms. Review this page from time to time.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact

Questions about these Terms:

Mangwa Tours
Petro Pretorius
Gordon's Bay, Cape Town, Western Cape, South Africa
petro@mangwatours.co.za
+27 (83) 882-1737

By booking a tour or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.